Food and service was top notch, Tai has fantastic english and was great W the kids. Wish I could give the place 5 starts, but the whole place had a bit of a smell, and needed a solid clean. There was obvious mold in the bar fridge + else where and you can smell it.

The hotel provides Free shuttle bus in front of kinosaki train station which you can find the mini bus with colorful prints on it. The hotel located just right in between 2 onsens and walkable distance to the rest. We are aware the hotel is quite a dated one with original wooden flooring and Tatami rooms hence the facility might not be the very newest and best however we were impressed by the service from the staffs, there were always someone by the door step to put our slippers on and see us out. The staff who hosted our 2 days dine -in dinner /Breakfast , he was so detailed and tentative. The meal was generous with all the ingredients right in the season and the staff will serve it dishes by dishes then made our bed afterwards. We were explained and given the Yukatan (Bath robes ) sadly they did not provide the basket which would have come in handy when you walk in between the bath house with wet tower. I was asking if we can rent the basket yet theres none in the place, I guess it’s due to the hotel having its own onsen in-house as well. The Dinner started at 6pm in our room and breakfast always comes at 7:30 or 8am , we were catching the earliest JR back to Osaka which we had to leave the breakfast , the staff who hosted us he checked the train schedule for us and booked a shuffle for us. On our leaving day he also woke us up to ensure we did not miss our train then see us out while we were leaving. The service is definitely long remembered than anything , it was our highlight during the trip , Thank you for your hospitality !

While some of the equipment got a bit old and worn down, for some People this will be a advatage. We had a big room (11 tatami) + entrance hall and a place to chill, sitting by the windows, sipping tea, listening the the passerby's getta clacking on the sidewalk. It would be awesome if we'd stay an extra day to check out other onsens with the onsen pass. There are 2 hot baths within the ryokan - each for men and ladies, and they seem to switch each day, so the guests staying even 1 night can experience both. The food was at the very least good, but it was mainly fish and seafood and I'm not a lover of either, but still I got some fishes which were amazingly good even for me. We came here mainly for the crabs.
However the biggest advantages are the service and the spirits of the place. Never ever I felt so welcome at any hotel, ryokan or onsen. I wish English was more common among the staff, but the person who attended us was capable of conversation. As for the "spirits" - if we understood correctly, this onsen dates back to VIII century A.D. and the current family runs the business for over 500 years (current owner is the 27th generation). While the building was rebuilt many times, if You'll watch closely, You'll notice that it must've been a luxurious place with all of the expensive wood used for the building. Also, walking through the corridors You can enjoy many piece of art like in a small museum. I hope to come here again in another 10 years with my kids, so they can experience this hotel and the onsen culture. Wish You all the best.

This 1300yr old hotel is like stepping back in time. The room was a traditional tatami matt room with paper sliding doors. The hotel does have WiFi and a tv in the room. The hotel's onsen was wonderful. The staff was polite and helpful (they tried their best with the language barrier) the kaiseki ryori (traditional japanese meal) was amazing. My husband and I were stuffed after the meal. The breakfast was equally as good. This hotel also picks you up from the train station and drops you off.

You get a pass for all the onsen in town. You get to wear a yukata around. Full ryokan meal and service.
Our host Ukagin-san, despite not knowing much english, helped us as best as she could. Thank you very much.
来てくれてありがとう

The location is great, the staff fantastic and the room and meal just the Ryoukan experience we were looking for. Be aware futons are really for sleeping on the back. If you are a side sleeper you might not want to try that experience. We had two in are group that slept great and two that did not. Both of the two were a large man and a smaller woman. The only difference was who was a side sleep and who slept on their back.

Absolutely loved staying here!! Old Ryokan, with pictures of it over the years decorating the halls of the second floor. The rooms were very clean and spacious, we got one with a bath which included a shower room + soaking tub that is NOT a private onsen! This ryokan does not offer those afaik!! That was definitely not a problem to us, since we thoroughly enjoyed visiting the local bath houses, three of which are just a couple minutes away from this ryokan by foot. Our favorite was goshono-yu, just down the street!
The food served was very very good, and the whole staff was extremely friendly & patient with us, even as we got confused by the yukata and meal proceedings. We rented colorful yukata through the ryokan, and they had a selection of over 50 to look through. We were taught how to put them on and everything. We enjoyed wearing them so much we went out and got our own to keep!
Lovely experience in this historical ryokan, highly recommend to anyone who wants a traditional ryokan experience!
They were kind enough to drive us back to kinosaki station as well.

First night here and we were greeted by warm and friendly hospitality. The servicing crew were attentive and helpful to settle us down for a late dinner due to travel plan. I liked the layout and setting here. Finally, we end a day with a carefully prepared warm meal filled with delicious delicacy. Highly recommended to venture this place for a unique onsen town experience.